Mark Hurst

Founder and CEO @ Creative Good

Mark Hurst, founder and CEO of Creative Good, is a pioneer of the customer experience discipline in business. Since 1997 he has spent his career writing, speaking, and advising teams how to improve by creating better customer experiences.

In 2015 Hurst released the brand new 2nd edition of his book Customers Included.

Hurst is also known for running the Gel conference, which he founded in 2003, spotlighting the world’s top innovators in customer experience.Learn more about Gel.

Hurst also pioneered the “empty inbox” method of managing email (and wrote a book about it: Bit Literacy). He also created Good Todo, the mobile productivity suite from Creative Good.

Mark Hurst holds bachelor’s and master’s degrees in computer science from MIT and lives in New York City with his wife and son.